Bhd collects, uses, maintains and discloses information collected from users
(each, a "User") of the http://www.klt.com.my website ("Site"). This privacy
policy applies to the Site and all products and services offered by KLT Food
Industries Sdn Bhd.
Personal identification information
We may collect personal identification information from Users in a variety of
ways, including, but not limited to, when Users visit our site, place an orderfill
out a form and in connection with other activities, services, features or
resources we make available on our Site. Users may be asked for, as
appropriate, name, email address, mailing address, phone number, credit card
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they
voluntarily submit such information to us. Users can always refuse to supply
personally identification information, except that it may prevent them from
engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever
they interact with our Site. Non-personal identification information may
include the browser name, the type of computer and technical information
about Users means of connection to our Site, such as the operating system
and the Internet service providers utilized and other similar information.
Web browser cookies
Our Site may use "cookies" to enhance User experience. User's web browser
places cookies on their hard drive for record-keeping purposes and sometimes
to track information about them. User may choose to set their web browser to
note that some parts of the Site may not function properly.
How we use collected information
KLT Food Industries Sdn Bhd collects and uses Users personal information for
the following purposes:
To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
To process transactions
We may use the information Users provide about themselves when
placing an order only to provide service to that order. We do not share
this information with outside parties except to the extent necessary to
provide the service.
To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think
will be of interest to them.
To send periodic emails
The email address Users provide for order processing, will only be used to
send them information and updates pertaining to their order. It may also
be used to respond to their inquiries, and/or other requests or questions.
If User decides to opt-in to our mailing list, they will receive emails that
may include company news, updates, related product or service
information, etc. If at any time the User would like to unsubscribe from
receiving future emails, we include detailed unsubscribe instructions at the
bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and
security measures to protect against unauthorized access, alteration,
disclosure or destruction of your personal information, username, password,
transaction information and data stored on our Site.
Our Site is also in compliance with PCI vulnerability standards in order to
create as secure of an environment as possible for Users.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to
others. We may share generic aggregated demographic information not linked
to any personal identification information regarding visitors and users with our
business partners, trusted affiliates and advertisers for the purposes outlined
above.We may use third party service providers to help us operate our
business and the Site or administer activities on our behalf, such as sending
out newsletters or surveys. We may share your information with these third
parties for those limited purposes provided that you have given us your
at any time. When we do, post a notification on the main page of our Site,.
We encourage Users to frequently check this page for any changes to stay
informed about how we are helping to protect the personal information we
collect. You acknowledge and agree that it is your responsibility to review this
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of
service. If you do not agree to this policy, please do not use our Site. Your
continued use of the Site following the posting of changes to this policy will
be deemed your acceptance of those changes.
or your dealings with this site, please contact us at:
KLT Food Industries Sdn Bhd
Lot 6, Lorong CJ 1/1B, Kawasan Perindustrian Cheras Jaya, Jalan Balakong,
43200 Selangor Darul Ehsan, Malaysia.
Terms & Conditions
This website ("www.klt.com.my") operated by KLT Food Industries Sdn Bhd ("KLT")
is offered to you conditioned on your acceptance without modification of the
terms, conditions, and notices contained herein. Please read these terms and
conditions carefully before using the site. By using the site or any part of it, you
agree that you have read these terms and conditions and that you accept and agree
to be bound by them. The revised terms will take effect when they are posted.
KLT shall endeavor to make sure that details, prices and stocks availability of
products on this website are up-to-date and reserves the right to change the
prices without prior notice. All orders are subject to company's acceptance at its
sole discretion and stock availability. If any of the products or services in your
order we are unable to fulfill, KLT reserves the right to refuse your order or to offer
alternative substitute products to the customer of similar value and style instead
and we will inform you by phone or email.
You are required to provide us with your personal information through this website
or other situation before order any our products. During you fill out the form, you
agree that you must provide current, true, accurate and complete information
about yourself. If you provide any information that is outdated, untrue, inaccurate
or incomplete, KLT has the right to refuse your current or future use of its product
ordering services. The Company has the absolute discretion to refuse registration
of a potential customer and to terminate the registration of any customer for any
reason whatsoever. If you would like to access and/or change your personally date
what you have given us via Internet, Please kindly contact us if you have any
Once you place your order, KLT will confirm your delivery order (kinds of product,
quantity, delivery place and date) by email. KLT will not be responsible for any
delayed or undelivered emails due to the submission of incorrect email addresses
by customers, or due to issues that are out of KLT’s control such as problems
caused by Internet, email service providers, etc.
Gift Voucher, Wedding Cake Coupon and Moon Cake Coupon
All gift vouchers, wedding cake coupons and moon cake coupons issued by KLT
Food Industries Sdn Bhd are not redeemable on www.klt.com.my ordering.
Breakage and exchange
Customer is requested to examine the goods immediately upon pick-up for any
damages or deficiencies. Please lodge with our Customer Service Department to
exchange the goods if you find any damages or deficiencies.
Customers would like to terminate the order, please call our Customer Service
hotline at (+603) 9076 6028 within 3 days from the date of delivery (Valid in Klang
Valley only). Refund is only available when valid original receipt is provided. If
exceed the deadline, we shall have the discretion to refuse your request.
KLT shall retain title in the products until full payment has been received.
KLT shall not be liable for any delay or failure in its performance caused by or
resulting from acts of God, fire, flood, accident, embargoes, revolution, riot, war,
government intervention, strikes, labour difficulties, equipment failures, customs
policy or any other causes beyond the control of company.
All product prices listed are in Ringgit Malaysia.
The prices charged are those applicable on the day of order.
We accept payment by Cash on Delivery or Direct Bank Transfer only.
All orders are subject to company's acceptance at its sole discretion and stock availability. Customer will receive the final order receipt upon pick-up.
The credit limit of purchase for individual customer is set by KLT. And, KLT reserves the right to limit sales including the right to decline sales to any customers.
KLT reserves the right to change the payment terms for any order without prior notice.
To provide secure online commerce transactions, we employ Internet's Secure
Sockets Layer (SSL) technology. It encrypts your personal information, including
name, address and contact no., so that it would not be read as the information
travels over the Internet. To check SSL Certificate information, you can right click
the mouse and choose "Properties" & "Certificates".
Pick up in Person
Customer shall reach KLT to pick up the products you ordered. (Valid in Klang
KLT may revise these terms and conditions at any time without prior notice. If any
dispute arises, KLT’s determination shall be final.